Pro Account / Business Seller Agreement
Last updated: 28 August 2026 · Applies alongside the general Terms of Service
1. Who this agreement is for
This Business Seller Agreement applies to every "Pro Account", a seller account registered and verified as a trader (for example a pro shop or other business selling golf equipment). It sits alongside GolfFlip's general Terms of Service, which still apply to you; where the two disagree on anything to do with your trader sales, this agreement takes priority. Private individual sellers are not party to this agreement, see the general Terms of Service instead.
2. Applying for and keeping a Pro Account
To apply, you give us your business name and, where applicable, your Companies House number and VAT number. Your account is shown as a private seller until GolfFlip has verified those details, we may check them against Companies House, VAT records or other public sources before approving you. We can ask for further evidence at any time, and we can revoke verified trader status if the details you gave us turn out to be wrong, out of date, or if you stop trading as the business you registered.
3. You are the trader, not GolfFlip
Selling through a Pro Account means you are a "trader" selling to "consumers" under UK consumer law, and every listing you make is a business-to-consumer sale. GolfFlip is not the seller, does not take title to your stock, and is not a party to the contract of sale, that contract is between you and the buyer. You are solely responsible for complying with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and all other consumer protection law that applies to your sales, as summarised (not exhaustively) below.
4. Product quality and description obligations
Every item you list must be of satisfactory quality, fit for purpose, and match its description, in line with the Consumer Rights Act 2015. You must disclose material condition information, defects, damage, missing parts, whether an item has been repaired, in the listing itself, not left for a buyer to discover after purchase. Buyers have statutory rights to a repair, replacement, price reduction or refund on faulty goods, including a short-term right to reject within 30 days of delivery. These rights exist independently of, and in addition to, GolfFlip's buyer protection.
5. The 14-day cancellation right
Because your sales are distance/online B2C sales, buyers have a statutory right to cancel their order within 14 days of receiving the item, for any reason or no reason, under the Consumer Contracts Regulations 2013. GolfFlip discloses this right to buyers before they check out. A buyer exercises it by raising a return request from their order page; you'll be notified and asked to confirm once the item is back in your possession. Refunds for a valid statutory return are processed once return of the item is confirmed, you may deduct a reasonable amount only where the item's value has been diminished by handling beyond what's needed to inspect it, consistent with the 2013 Regulations. This is a no-fault right, the buyer does not need to show anything was wrong with the item, and you cannot refuse a valid, timely cancellation request.
6. Pricing and VAT
The price you set must be the full, final price shown to buyers, no fees may be added after a buyer has committed to buy. If you are VAT-registered, your listed price must be VAT-inclusive and you are responsible for accounting for VAT on your sales and providing a VAT invoice on request, exactly as you would for any other sale of your business. GolfFlip's own fees are shown separately at checkout and are not part of your VAT position.
7. Fees
Pro Account listings use the same fee structure as the rest of GolfFlip: listing is free, and the buyer protection fee and any shipping-box fee are charged as described in the general Terms of Service. GolfFlip does not currently charge Pro Accounts a separate commission on top of this, we'll give reasonable notice before introducing one.
8. Reporting your income
UK digital platforms are required by law to collect certain information about sellers and report seller income to HMRC annually. As a Pro Account, you agree to provide accurate business and tax information when asked, and understand GolfFlip may be required to report your sales activity on the platform to HMRC.
9. Intellectual property and your right to sell
You confirm that you own, or otherwise have the right to sell, every item you list, and that your listings, including photos, descriptions and any brand names you reference, don't infringe anyone else's trade mark, copyright or other rights. You indemnify GolfFlip against claims arising from a breach of this. Listing counterfeit or replica items is a serious breach of this agreement and may result in immediate suspension and a report to the relevant rights holder.
10. Suspension and termination of Pro Account status
We can suspend or revoke your Pro Account status, reverting your listings to private-seller status or removing them, if you breach this agreement, mislead verification checks, receive repeated valid disputes or statutory return requests, or if we're required to by law or by a payment partner. Where reasonably possible we'll tell you why and give you a chance to respond first.
11. Liability
Nothing in this agreement limits liability that can't legally be limited, including for death, personal injury caused by negligence, or fraud. Beyond that, GolfFlip's liability to you in connection with your Pro Account is limited as set out in the general Terms of Service.
12. Governing law
This agreement is governed by the laws of England and Wales, and any dispute about it is subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact us
Questions about this agreement, or about applying for a Pro Account: support@golfflip.co.uk.